Insurance in Superannuation Working Group

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View the ISWG media statement on the release of the second discussion paper here.

Discussion Paper: Claims Handling

This paper examines existing practices and issues associated with insurance claims handling and outlines some ambitious changes in timeframes developed by superannuation and life industry representatives to improve the member experience. View the second discussion paper here.

Public submissions received by the ISWG PMO in respect to the second discussion paper:

OrganisationStatus

Association of Financial Advisers

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Australian Lawyers Alliance

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Catholic Super

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CHOICE

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Financial Rights Legal Centre

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Financial Services Council

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HESTA

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Mercer

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MetLife

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QSuper

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Statewide

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SuperFriend

(Feedback from Margo Lydon of SuperFriend provided via ‘sticky notes’ / comments to the discussion paper as attached)

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UniSuper

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ISWG paper 1

ISWG paper 2

ISWG paper 3