Friday, 3 May 2019

Proposed AFCA arrangements for comparative reporting of complaint data

AIST strongly believes that the public comparative reporting of complaint data is an important component of the financial services system. Accordingly, AIST has recommended that the public report contains additional data such as which sector generated complaints. AIST seeks a roundtable to discuss any draft of the public report including a suitable reporting model for extended services or groups. There should be a biennial review of the report.