Submission

Tuesday, 10 April 2018

CP 298: Oversight of AFCA

AIST supports appropriate regulatory guidance for disclosure regarding complaints resolution processes. Provision must be made for any delays in the transition to the new AFCA regime, and AIST supports transitional relief for the event that the transition is unable to occur. AIST recommends that wherever appropriate, communications to members should discuss external dispute resolution schemes in approved generic terms in order to reduce unnecessary costly and resource intensive document production cycles.