Wednesday, 14 June 2017

EDR and complaints framework

AIST and ISA, in a joint submission, have identified key issues regarding the proposal to establish a new external dispute resolution scheme to replace the Superannuation Complaints Tribunal and the Financial Ombudsman Service. It is critical that the gaps in the legislative arrangements underpinning the new scheme are rectified, for funding to be transparent, and for our concerns around elements such as the transitional arrangements to be addressed.