AIST Policies

AIST Education Policy and Procedures

AIST education programs are governed by the following policies:

  • access, equity and anti-discrimination
  • cancellation / refunds / transfer
  • complaints / appeals
  • confidentiality
  • diploma and certificate reprint
  • disciplinary procedures
  • gaining access to records
  • harassment
  • language, literacy and numeracy
  • learning support services
  • privacy
  • recognition of prior learning (RPL)
  • recognition of AQF qualifications.

For information regarding the above mentioned policies, please refer to the AIST Education Policy document by clicking here.

Where students are attending AIST's FNS50715 Diploma of Superannuation, in part or in full, the RTO student information pack supersedes the AIST Education Policy referred to above.

Where students are attending AIST’s Trustee Director Course (TDC), in part or in full, the TDC Course Governance and Policies document supersedes the AIST Education Policy referred to above where there is duplication.

Cancellation/Transfer policy

Refunds of registration fees or transfer of registration to another course / workshop will only be made when written notification is received 7 working days prior to event. 

No refund of registration fees will be made when cancellations or alterations are received after this date.

However, a transfer of registration to another person is permitted when the request is notified in writing prior to the event commencement date.

Diploma and certificate reprint

Upon successful completion of courses, AIST issues a certificate and Statement of Attainment within 21 business days. It is the student's responsibility to supply correct contact details and preferred name to appear on the documents.

Any request to reprint or reissue a document must be made in writing. AIST reserves the right to apply a $30 (incl.GST) fee for reissue within 21 business days. For urgent requests for reissue within 3 business days, AIST applies a $50 (incl.GST) fee.

Please download the Document reissue application form.