AIST Policies

AIST Education Policy and Procedures

Course Cancellation / Transfer policy

Refunds of course fees, or transfer of enrolment to another course date, will only be made when written notification is received 7 working days prior to the course commencement date. No refund of course fees will be made when cancellations or alterations are received after this date. However, a transfer of registration to another person is permitted when the request is notified in writing prior to the course commencement date.

Students seeking a refund or transfer to another course date must submit their request in writing via The application must include the details and reason for the request. Students who have not provided their request in writing are not eligible for consideration.

Webinar Cancellation Policy

A full refund will be provided upon written notice of cancellation five (5) business days prior to the webinar. Notices of cancellation received 0-4 business days prior to the webinar will not be provided a refund. If you are unable to attend the webinar, a recording will be provided to you after the webinar.

Diploma of Superannuation

Where students are attending AIST's FNS50715 Diploma of Superannuation, in part or in full, the following Student Handbook and Policies and Procedures will apply.

Student handbook

The AIST Student Handbook is an important resource to guide you through your study. Please take the time to read this information to ensure you’re well informed and set yourself up for success.

Access the AIST Student Handbook here.

The handbook includes information on:

  • Recognition of Prior Learning
  • Credit Transfer
  • Student code of conduct
  • Support services
  • Legislation and Privacy policy
  • Complaints and Appeals policy
  • Fees and refunds policy
  • Additional course fees and charges

Student policies and procedures

It is the responsibility of all students to familiarise themselves with, and adhere to, all relevant AIST Education policies and procedures.

AIST Education policies and procedures can be viewed here:

Trustee Director Course

Where students are attending AIST’s Trustee Director Course (TDC), in part or in full, the TDC Course Governance and Policies document supersedes the policies and procedure referred to above where there is duplication.