Ideas Exchange Member Experience

2017 Presentations Download

We would like to thank all our speakers who attended and presented at the 2017 Member Experience Ideas Exchange

Please note: not all presentations are available due to owner discretion


Click on the Presenter's name to download related presentations

Presentation Downdloads
Session 1

KEYNOTE PRESENTATION: MEMBER RETENTION - TIPPING THE SCALES IN YOUR FAVOUR

  • Ben Wild, Director Digital Strategy, Fernwood Fitness
Session 2

THE RIGHT CUSTOMER THE RIGHT PRODUCT – WHO ARE YOUR CUSTOMERS & HOW TO ENGAGE THEM?

Session 3

SERVICE DESIGN CHALLENGE – TRUE CUSTOMER CENTRICITY

Session 5

LEGISLATIVE UPDATE – DISRUPTING THE MEMBER EXPERIENCE

Session 6

LOYALTY – WHAT PRICE DO YOU PUT ON LOYALTY?

  • Andrew Millward, Manager Member Incentive Program, Sunsuper
  • Mark Plaisted, Loyalty & Partnerships Manager, Australian Pharmaceutical Industries