PD: Enhancing the member experience

Enhancing the member experience

Workshop Overview

This tailored program will develop a robust member centric culture which encourages and empowers staff to: 

  • Respond positively to member queries/issues with reference to the member’s situation, without straying into personal advice
  • Identify referral opportunities that can be passed on as a warm lead to the fund’s financial advice area. The skills taught are to complement processes already in use at the fund.
  • Maintain the relevance of the staff’s industry knowledge to ensure the provision of up to date and accurate information about Superannuation during member interactions

Who should register?

This workshop is designed for a wide range of participants working in the superannuation industry.

Delivery methodFacilitated
AIST CPD Hours3 hours

Member $545.00
Non-Member $660.00

Contact AIST for further information* All states

This course is also available to in-house groups with a minimum 8 people. If you wish to conduct an in-house session within your office please contact AIST to arrange a suitable time on 03 8677 3800 or training@aist.asn.au