Developing strategic client relationships

One of the most important functions in all our work is maintaining and enhancing our relationships with clients whether they are internal or external.

Effectively managing these client relationships requires a fool proof strategy, and with an abundance of processes, procedures, tools and systems available to help develop lasting and meaningful connections, where do you start?

David Bird, Founder & Managing Director, International WISE COUNSEL will present tried and tested tools and techniques that you can apply in the real world.

Join David Bird for this half-day workshop and not only will you find his tools simple and easy to use, you are encouraged to bring with you a knowledge of existing clients to populate the plan for practical application on the spot!
Each attendee will receive a hard copy template, and as a result of attending this session you will be able to:

  • Access and use a proven account development tool for greater business impact.
  • Be more effective and compelling with your meeting and presentation skills


About the facilitator

David Bird - Founder & Managing Director, International WISE COUNSEL

David has been coaching and consulting in the field of "winning business" presentations for over two decades with amazing results.

His specialist consulting field includes that of competitive business bids. They may be in the form of proposals, formal tender responses and presentations - usually also the business collateral, negotiations and strategy that are a critical part of the bid success. His "hit" rate over that time exceeds 85%.

Thousands of delighted clients he has coached internationally over that time continually utilise the experience, tips, and tools he passes to them in the business communications arena for greater clarity, confidence and success.

Who should register?

People who have a responsibility to manage clients through winning, retaining and enhancing client relationships such as account managers, business development managers, sales and retention managers will find this session highly beneficial.


Not Applicable.
Delivery methodfacilitated
CPD Hours3 hours

Member $545.00 $600.00
Non-Member $660.00 $725.00
*Register 14 days before course date

Course details:

2017 Date/sLocationTimeRegistration

Coming soon





For more information please call AIST on (03) 8677 3800 or email: