Assessing TPD and Death Benefits Claims

This course gives participants the skills and knowledge to process and handle the assessment of TPD and death benefit claims. It also provides an overview of the SCT's role in reviewing member complaints

AIST’s Assessing TPD and Death Benefit Claims workshop provides the skills and knowledge needed to develop and implement bestpractice claims assessment practices.

This half-day course uses real-life case studies from the Superannuation Complaints Tribunal (SCT) to demonstrate some of the issues commonly encountered during the assessment of total permanent disability (TPD) and death benefit claims.

The course provides students with the skills and knowledge to process and handle the assessment of TPD and death benefit claims with the view to improving a fund’s service levels and reputation.

Note: This course can be customised to focus on either TPD or death claims only, if preferred.

Key outcomes:

  • Overview of the insurance claim process and potential outcomes to fund members
  • Importance of beneficiary nominations to fund members
  • The role of the Superannuation Complaints Tribunal (SCT)
  • The role of the Financial Ombudsman Service
  • TPD and death benefit case studies

Who should register?

This session is designed for Trustees of Superannuation Funds, Complaints Officers and Administrators; particularly those on the Claims Review Committee.


Not Applicable.
Delivery methodFacilitated
CPD Hours3.5

Member $710.00 $780.00
Non-Member $880.00 $965.00
*Register 8 weeks before course date


2019 Dates

13 May


9:00 am - 12:30 pm


14 May 


1:00 pm - 4:30 pm


This course is also available to in-house groups with a minimum 8 people. If you wish to conduct an in-house session within your office please contact AIST to arrange a suitable time on 03 8677 3800 or

Please note: To ensure we are able to meet your dietary needs, please let us know via at least 48 business hours prior to the event. Unfortunately, we are unable to cater to special requirements after this timeframe.