Conference of Major Superannuation Funds

FAQs

- General
How will I benefit from attending CMSF 2019?
Who attends CMSF?
How many CPD hours am I eligible for by attending CMSF?
Do I have to have my nametag scanned at every session?
How do I become an AIST member?
How do I receive AIST emails?

- Venue
When and where is the conference being held?
Can I access the internet at the conference?
Where can I charge my mobile phone?
Does the Gold Coast Convention & Exhibition Centre have Automatic Teller Machines (ATM)?
Can I park at the Gold Coast Convention & Exhibition Centre and how much does it cost?

- Registration
Who do I inform about my special requirements (dietary, medical etc)?
Can I change my registration details?
Can I attend just one session or day of the conference or share a registration with another delegate?
I do not want to attend the Networking functions, however they are included in the registration fee. Do I get a refund?
Is my registration transferable if I can no longer attend?
How do I obtain a tax invoice?

- Accommodation
Which hotel is closest to the Conference Venue – Gold Coast Convention & Exhibition Centre?
How can I pay for my accommodation booking?
Can I make changes to my accommodation booking?
What time can I check in/check out?
Are there any cancellation or refund policies applicable to my accommodation booking?

- Location and Travel
Is public transport available nearby the Gold Coast Convention & Exhibition Centre?
Are taxis readily available at the Gold Coast Convention & Exhibition Centre?
Does CMSF have a preferred travel agent?
Where can I store my luggage after I check out on the final day of the conference?
Should I get travel and health insurance?

- Conference Enquiries
What time can I register at the conference?
What time does the conference start and finish?
What meals are provided and can partners attend?

- Networking Functions
What networking functions are included in registration and can guest tickets be purchased?
How can I book guest tickets to the Networking Functions after I’ve registered for the conference?
How does my partner show that they are registered for a networking function?
Is seating allocated at the networking functions?
Are transfers provided to/from the networking functions?

- Dress Code
Is there a dress code for the Conference?
What is the dress code for the networking functions?

- Industry Partners
What are the benefits and how does our company become an Industry Partner?


General

How will I benefit from attending CMSF 2019?

Now in its 29th year, the Conference of Major Super Funds (CMSF) will give you and your fund the tools you need to become more agile, responsive and competitive across investment, member experience, operations, insurance, advice, leadership administration and governance.

CMSF is THE conference for the profit-to-member super industry with more sessions dedicated to the issues impacting you and your fund than any other industry event.

CMSF provides more opportunities for delegates and key industry figures to workshop issues, network, generate ideas and expand industry knowledge.

AIST members receive a discount on the registration fee for the CMSF conference. Please read more information on becoming an AIST member.

Please click here to view the conference program overview.


Who attends CMSF? 

Delegates of CMSF come from all areas of the superannuation and finance industry including funds, administrators, investment managers, IT providers, insurance professionals, marketing and engagement staff and governance and leadership teams.

The conference is capped at 1,100 delegates with over 50% of attendees comprising Trustee Directors, C-Suite, Executive Managers and decision makers. Over 60 super funds are represented.

Service Provider numbers are capped to ensure the best balance of attendees. 


How many CPD hours am I eligible for by attending CMSF?

Attending CMSF entitles you to receive up to 12.5 hours. Members will automatically receive the total amount of session hours attended at the event. A statement of attendance will be sent on request by completing the CPD Request form available at the Conference Registration Desk or in writing via email to info@aist.asn.au  

Become an AIST Member.


Do I have to have my nametag scanned at every session?

Yes, nametag scanning is compulsory. AIST requires the scanning results to determine attendance numbers at sessions, in particular it helps us to gauge which topics are of most interest to the delegation.


How do I become an AIST member?

For more information on becoming an AIST member, contact Julie Mattingley, Membership Engagement Coordinator, AIST on +61 3 8677 3824 or email jmattingley@aist.asn.au.


How do I receive AIST emails?

To be added to the AIST database and receive AIST email updates and information, please contact our data team on +61 3 8677 3800 or email info@aist.asn.au.


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Venue

When and where is the conference being held?

CMSF 2019
Wednesday 13 - Friday 15 March
Gold Coast Convention & Exhibition Centre
2684-2690 Gold Coast Hwy, Broadbeach QLD 4218

View venue location.


Can I access the internet at the conference?

Yes, there will be free wi-fi throughout the venue.


Where can I charge my mobile phone?

There will be mobile charge bars placed throughout CMSF Central and the conference centre.


Does the Gold Coast Convention & Exhibition Centre have Automatic Teller Machines (ATM)?

The Convention Centre has 2 ATM Machines located on the ground floor foyer near the main reception.


Can I park at the Gold Coast Convention & Exhibition Centre and how much does it cost?

The Gold Coast Convention & Exhibition Centre's car park entrance is at the northern end of the building, accessible from traffic lights off the Gold Coast Highway and the main driveway off TE Peters Drive..

Undercover car spaces are available for short-term parking. A $12 flat rate is charged for car parking at the centre.


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Registration

Who do I inform about my special requirements (dietary, medical etc)?

Please contact AIST on +61 3 8677 3800 or email info@aist.asn.au in relation to any special requirements.


Can I change my registration details?

Yes, please contact AIST on +61 3 8677 3800 or email info@aist.asn.au for any registration changes.

Note: A $25 transfer administration fee will be charged each time transfers of registrations are made. The first one is free, however subsequent transfers will incur the fee.

Please view our cancellation policy.


Can I attend just one session or day of the conference or share a registration with another delegate?

No. Registration cannot be purchased for part sessions or for multi-use.


I do not want to attend the Networking functions, however they are included in the registration fee. Do I get a refund?

No. Refunds are not given if you do not wish to attend the Networking Functions.

Please note: The Conference Dinner will sell out. Registrations received after the dinner has sold out will not be eligible to attend the dinner.


Is my registration transferable if I can no longer attend?

Note: A $25 transfer administration fee will be charged each time transfers of registrations are made. The first one is free, however subsequent transfers will incur the fee.

You can transfer your registration to another person at any time, this must be done in writing.

If you booked your accommodation through OzAccom+, please ensure you also let them know the transfer details. 

Please view our cancellation policy.


How do I obtain a tax invoice?

Log in to access ‘My Account’ and choose the ‘My Activities‘ tab. All registrations and outstanding invoices will be listed. 

Alternatively, please contact AIST on +61 3 8677 3800 or email info@aist.asn.au for an invoice.


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Accommodation

Which hotel is closest to the Conference Venue – Gold Coast Convention & Exhibition Centre?

Jupiters Gold Coast is conveniently located across the footbridge and is a 2 minute walk. The Sofitel Gold Coast is located across the road, along with the Phoenician Resort.


How can I pay for my accommodation booking?

You can book and pay by credit card on-line or download the booking accommodation form. View the accommodation page for more information.


Can I make changes to my accommodation booking?

If you have booked through OzAccom+, please contact them to make any changes or enquiries in relation to your accommodation (cancellation charges may apply).

Contact OzAccom+ on: 

Phone: +61 7 3854 1611
Fax: +61 7 3854 1507
Email: ozaccom@ozaccom.com.au


What time can I check in/check out?

Please view accommodation check in/check out times.


Are there any cancellation or refund policies applicable to my accommodation booking?

Please view accommodation cancellation policies.


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Location and Travel

Is public transport available nearby the Gold Coast Convention & Exhibition Centre?

There is a bus stop directly in front of the Convention Centre which runs north bound and south bound. Visit http://www.translink.com.au/ to plan your journey.


Are taxis readily available at the Gold Coast Convention & Exhibition Centre?

There are two taxi ranks close by to the Convention Centre. One is located at Jupiters Gold Coast which is accessible via the walking bridge and the other is a 2 minute walk across the road in Broadbeach. Delegates are also welcome to order taxis at the Main Reception, which will pick them up at the main entrance to the Convention Centre..


Does CMSF have a preferred travel agent?

No. You will need to organise your travel with your corporate travel agent or preferred airline. 


Where can I store my luggage after I check out on the final day of the conference?

There will be a luggage storage area at the Gold Coast Convention & Exhibition Centre available from 8 am – 1 pm on Friday 15 March.


Should I get travel and health insurance?

Your registration fee does not include any personal travel or health insurance. It is highly recommended that you make arrangements for suitable insurance. AIST will not be held responsible for any claims regarding travel, accommodation or registration related costs. Please obtain your own insurance if you have any concerns.


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Conference Enquiries

What time can I register at the conference?

Registration desk opening times are:

Wednesday 13 March: 8 am
Thursday 14 March: 8 am
Friday 15 March: 8 am


What time does the conference start and finish?

Please note: these times are subject to change

Conference start time: 11 am on Wednesday 13 March
Conference finish time: 2 pm on Friday 15 March 


What meals are provided and can partners attend?

Meal breaks will be provided daily. These meal breaks are available to conference delegates only:

  • Wednesday: lunch and afternoon tea
  • Thursday: morning tea, lunch and afternoon tea
  • Friday: morning tea and a light lunch

All morning tea, lunch and afternoon tea breaks along with the Welcome Function will be held in CMSF Central. For more information on CMSF Central, please click here.

Delegate’s partners are welcome to attend the Welcome Function and Conference Dinner at an extra cost. 


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Networking Functions

What networking functions are included in registration and can guest tickets be purchased?

Wednesday 13 March - Welcome Function
The Welcome Function is inclusive in the registration fee. Additional tickets can be purchased for guests at $150.

Thursday 14 March - Conference Dinner
The Conference Dinner is inclusive in the registration fee. Additional tickets can be purchased for guests at $220.


How can I book guest tickets to the Networking Functions after I’ve registered for the conference?

Log in to access ‘My Account’ and choose the ‘My Activities‘ tab. All conference registrations will be listed. Click on the relevant registration then click the ‘Add’ buttons to add guest tickets. Click ‘Proceed to Checkout’ to finalise payments. 


How does my partner show that they are registered for a networking function?

Upon registering at the conference, you will receive your guests name tag for the function they are attending. Your guests must be wearing their name tag for entry to the function. 


Is seating allocated at the networking functions?

The Welcome Function is a cocktail style function and will be held in CMSF Central.

The Conference Dinner has reserved tables for the CMSF 2019 Industry Partners.

Industry Partners will invite guests to their allocated tables. Those not allocated to one of these tables can sit at any of the unallocated tables.


Are transfers provided to/from the networking functions?

As both the Welcome Function and Conference Dinner are being held at the conference venue, transfers will not be provided.

Transfers will not be provided to the AIA Vitality Health sessions which are within close proximity of the conference venue.


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Dress Code

Is there a dress code for the Conference?

The dress code for the conference is smart casual. Room temperatures fluctuate so please dress appropriately for your comfort.


What is the dress code for the networking functions?

Welcome Function
Smart Casual - the Welcome Function continues on from the conference sessions.

AIA Health and Wellbeing
Casual – exercise gear appropriate for the run/walk or yoga sessions.

Conference Dinner
Cocktail - No need to pack your dinner suit.


 

Industry Partners

What are the benefits and how does our company become an Industry Partner?

There are varying levels of Industry Partnerships available.

To find out what packages are available or for more information on Industry Partnership for CMSF 2019, please contact:

Maryann Mannix-White
Chief Membership Officer
Tel: +61 3 8677 3810
Email: mmannixwhite@aist.asn.au 

View our CMSF 2019 Industry Partners.


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